Terms & Conditions
Prices:
All rates are in US dollars, per person, based on double occupancy and all passengers must be 21 years of age when they are boarding.
Port Charges, Government Taxes, Gratuities & extra Fees:
Port Charges, Government Taxes, Document Fees, Gratuities, Administration & Security Fees are not included in the published per person price of a cabin. The prices will depend on the type of cabin, length of the sailing, which port(s) are in the itinerary as well as any special fees (like the $100 per person Galapagos National Park fee). All extra charges are listed in the pricing and cabins descriptions, for each sailing.
Summer 2011 Alaskan Cruise:
Cabins: $578.00 per person
Suites: $599.00 per person
Spring 2012 Galapagos Cruise:
Cabins: $375 per person
Suites: $375 per person
Fall 2012 Freedom ST Maartan Full Ship Charter
Cabins - $ 350.00 per person
Suites $ 375.00 per person
Spring 3013 - Brilliance Curacau Full Ship Charter
Cabins - $ 350.00 per person
Suites $ 390.00 per person
Travel Documents:
Paper documents will not be delivered, instead E-Docs will be provided. We will provide each client with a reservation number which will allow the client to sign onto the cruise line's website and check in electronically. Once the online registration is complete, each client can print out their set sail pass which will be needed to board the ship.
49 days prior to each sailing, US and Canadian clients that have completed the online registration can order luggage tags online. International clients can pick up their luggage tags from the cruise agents at the port.
If a client does not have e-mail or a computer, we can process a traditional paper cruise booklet for a charge of $42.50 for processing, shipping and handling.
Passports and Proof of Citizenship:
All passports, visas and other travel documents required for embarkation and disembarkation and at all ports of call or otherwise required to gain entry to all countries are your sole responsibility. Appropriate proof of citizenship is required for all travel to Canada, Mexico and most Caribbean nations if you are a US or Canadian citizen. All other international travel requires a valid passport.
Visas may be required, depending on the destination. Proof of citizenship consists of a valid government issued photo ID plus either an original government issued birth certificate with raised seal or naturalization papers. A passport is preferred and may be required in the future for all travel outside the United States. Citizens of countries other than the U.S. should contact an embassy or consulate of the destination country for specific entry requirements.
These documents are your responsibility and Couples Cruise is not responsible for any delays you may encounter due to incomplete or incorrect documentation, nor shall Couples Cruise or its Supplier, as defined below, have any liability therefore. Should you fail to possess valid documentation, you will be denied boarding or entry and will not be entitled to any refund. Your full compliance with all customs regulations and all local and national laws is your own responsibility.
Payment Policy:
A minimum deposit is required to confirm a reservation. No reservations can be confirmed until a deposit has been made. Here are the minimum deposits required:
Royal Caribbean Cruises
Inside Cabin: $400.00
Oceanview Cabin: $500
Balcony Cabin: $500
Junior Suite: $1,000 or $1,250
Grand Suite: $1,250 or $1,500
Owners Suite: $1,500 or $2,000
Royal Family Suite: $1,500 or $2,000
Royal Suite: $4,000
Note - all payments made on the RS cabin only are 100% non refundable
Celebrity Cruises
Inside or Oceanview cabin: $400.00
Concierge Class: $750
Century Suites: $1,000
Sky Suites: $1,250
Royal Suites: $2,000
Penthouse Suite: $3,000
Celebrity Xpedition
Oceanview Cabin: $1,000
Deluxe Cabin: $1,000
Xpedition Suites: $1,250
Junior Suites: $2,000
Penthouse Suite: $4,000
When more than one cruise is booked, deposit and payment policies apply per cruise. The final payment is due no later than 180 days prior to sailing. All reservations are subject to cancellation if payments are not received by the due date. If you are paying by credit card, the final payment and additional deposits will be automatically charged as indicated.
Payment Timeline:
Initial Deposit: Due upon registering
2nd Payment: 1/3rd of balance due
3rd Payment: 1/3rd of balance due
Final Payment: due 180 days from the sailing date
Exact dates will be determined based on the date that you sign up for the cruise. Each cruise has it's own unique payment schedule listed on each cruises pricing and cabin description pages.
Rate Guarantee:
Once we have received your deposit or full payment, your rate is secure except in the event of substantial increases in operating costs, fuel surcharges, tariffs or taxes prior to the departure date. In such cases, we reserve the right to add a surcharge, not to exceed $150 per person. All assessed government or quasi-government fees and taxes are subject to change without notice at any time, and we reserve the right to add a surcharge for these fees and taxes whether you have a confirmed booking under deposit or have made final payment.
If we lower the rate for your specified cabin, you may request the lower rate. Credits will be issued in the form of an onboard credit to your account. No refunds will be issued for unused credits.
Payment Methods:
American Express, MasterCard, Visa, money orders, electronic checks and wire transfers are acceptable forms of payment. Make money orders payable to Couples Cruise. If paying by bank wire, please call 1-800-927-6672 for wire instructions.
Changes to Itinerary:
In the unlikely event that a major change (involving a change in departure or return date, or departure city) becomes necessary, Couples Cruise will attempt to notify you as soon as possible. If you find the revised arrangements unacceptable, you will have the option to cancel without charge provided that you notify us in writing within 4 (four) days of your receipt of notice of the change, but not later than the date of departure. Cruise ship itineraries are always subject to change without notice and any alterations except to embarkation points shall not be considered a major change.
In the event of strikes, lockouts, stoppages of labor, riots, weather conditions, mechanical difficulties, hostilities, acts of terrorism, civil commotion, or any other reason whatsoever, the cruise line has the right to cancel, advance, postpone, or substitute any scheduled itinerary or port of call without prior notice. Neither the cruise line, nor Couples Cruise shall be responsible for any failure to adhere to published arrival and departure times for any of its ports of call.
Cancellation Policy:
Cancellations must be made in writing, either by mailing a cancellation letter to 105 Campus Plaza Dr. Edison, N.J. 08837, faxing us at (732) 417-0053 or e-mailing us at info@LifestyleCruising.com.
Customers can cancel for any reason, but are subject to our cancellation policy. Conversely, we can cancel a clients reservation at any time and for any reason, at our discretion, but we will refund 100% of all cruise payments only if we initiate the cancellation.
If a reservation is canceled or re-booked to a different cruise that is less than 6 months away, refunds of the total package price will be subject to a cancellation charge according to the following schedule:
Months before departure Penalty Charges
Over 10 months $50 per person
8-10 months $125 per person
6-8 months $250 per person
Less than 6 months No Refund
Refunds:
All refunds will be either credited to the original credit card that was used or by a company check at the discretion of COUPLES CRUISE . Refunds will be processed within 7 business days from the time we have written notification.
Transferring to another cruise:
If you are booked on a cruise, but would like to transfer payments from that cruise to another cruise, the following Transfer and Processing fees shall apply
- If the client is not in a penalty situation , there shall be a $100.00 processing fee payable to COUPLES CRUISE , this program shall take effect on all projects effective July 1, 2011.
- If the client is in a penalty situation and transfers up to 120 days before their cruise the $100.00 fee shall also apply . However , the penalty from the current cruise shall carry forward to the new cruise , shall the client also wish to cancel the new cruise in the future .
- If the client is in a penalty situation and transfers between 119 - 60 days before the current cruise , his funds to a future cruise with COUPLES CRUise , there shall be a processing fee of $ 250.00 . Furthermore , the penalty shall also carry forward to the new cruise , shall the client cannel the new cruise in the future.
- Any transfer within 59 days of a COUPLES CRUISE shall be a $ 500.00 transfer fee and shall be solely at the discretion of COUPLES CRUISE if the transfer of funds shall be done.
Passengers with Special Needs:
Whenever possible, Couples Cruise will try to accommodate passengers with special needs. Some embarkation and disembarkation facilities are steep and impossible to navigate with wheelchairs, scooters, or any other mechanical devices. Additionally, shore excursions may include walks of 1-2 miles over uneven ground, and multiple instances of Zodiac tendering will be required. We regret that, due to circumstances beyond our and their control, Couples Cruise is unable to include physically challenged passengers. For your safety and enjoyment, it is recommended that you be in good physical condition, so you may participate in and benefit from all tours and shore excursions, as well as the cruise experience
Special Dietary Requirements:
Couples Cruise can accommodate the following special diets on board: vegetarian, diabetic, low-fat, low-sodium and low-cholesterol. Dietary requests need to be made in writing to Couples Cruise. You can fax us at (732) 417-0053 or e-mail us at info@LifestyleCruising.com no later than 60 days prior to sailing.
Baggage:
Guests may bring a reasonable amount of clothing and personal effects on board. However, there is a limited amount of storage on board and we recommend limiting your luggage to one suitcase and one carry on.
Photographic Policy:
Couples Cruise hires photographers and staff who will be producing promotional and publicity pictures and video during your trip. If you don't mind having your photo taken, you can sign a model release form and you will get a colored band that can be worn throughout the cruise. Even though you sign a model release, you will only be photographed while wearing this band or by giving verbal consent at the time of the photo. If you decide at any time that you no longer want to be photographed, simply remove the band or let our staff photographer know that you no longer want to be photographed. Those that do not sign a model release will not be photographed.
Photography, of anyone, without permission is prohibited. If you are found to be taking photos of people without their permission, your photos can be deleted and your camera could be confiscated and returned to you at the conclusion of the cruise. When taking photos of yourselves or friends, always be aware of people in the background and move to an area where there is no one in the background. Photos of large groups of people (main pool deck, disco, casino, dining room, etc...) are prohibited.
Guest Behavior Policy:
We have a strict guest behavior policy that is provided by Royal Caribbean Cruise Lines. To read or print this policy, please go to http://www.royalcaribbean.com/content/pdf/Guest_Conduct_Policy.pdf. Important: Violations to this guest behavior policy could result in disembarkation from the cruise ship, possibly in a foreign port.
Each guest also must sign a list of rules upon boarding that outlines the ship's guest behavior policy as well as Couples Cruise's additional rules that will ensure the safety and enjoyment of all passengers. No one will be able to check in until their forms are filled out and signed.
Guest Liability & Personal Protection:
Each guest agrees to indemnify Supplier, Supplier or Couples Cruise and their respective affiliates for all penalties, fines, charges, losses or expenses incurred or imposed upon one or more of them by virtue of any act, omission or violation of law by the guest. Each guest, shall be liable to and reimburse us for all damage to the ship and its furnishings and equipment, or any property of the ship, caused by the willful or negligent act or omission on the part of the guest.
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